Terms of Service

Terms of Service

These Terms of Service apply when you browse, order from or otherwise use the Wattle & Paws website. By placing an order, you agree to these terms.

About Wattle & Paws

Wattle & Paws is an Australian online pet store offering pet accessories and everyday pet products through wattleandpaws.com.au. You can contact us at hello@wattleandpaws.com.

Product information

We aim to present product titles, descriptions, images, options and prices clearly. Product colours, sizing and appearance may vary slightly depending on screen settings, supplier photography and manufacturing batches. Please read product details carefully before purchasing.

Pet product safety

Products should be used only as described and with appropriate supervision. Wattle & Paws does not provide veterinary or medical advice. If your pet has a health or safety concern, speak with a qualified professional.

Orders and acceptance

After you place an order, you may receive an order confirmation email. This confirms that we have received your order request. We may need to cancel or refund an order if an item becomes unavailable, a payment cannot be processed, there is a pricing or listing error, or we cannot deliver to the address provided.

Prices and payment

Prices are shown in Australian dollars unless otherwise stated. The store is configured with taxes included where applicable. Shipping costs and any available delivery options are shown at checkout before payment.

Shipping

Delivery availability, services and costs are determined at checkout based on the items ordered and the delivery address. Delivery estimates are not guaranteed unless expressly stated. Items may arrive separately if fulfilled from different locations.

Customer responsibilities

You are responsible for providing accurate contact, billing and delivery details, selecting products suitable for your pet and household, supervising pets when using toys or accessories, and following product care or safety notes.

Returns, refunds and consumer guarantees

Our Returns & Refunds policy explains how return requests are handled. Nothing in these terms excludes, restricts or modifies any rights you may have under the Australian Consumer Law or other laws that cannot be excluded.

Website use

You must not misuse the website, attempt to interfere with its security or operation, submit false information, or use the website for unlawful purposes.

Limitation of liability

To the maximum extent permitted by law, Wattle & Paws is not responsible for indirect loss, loss caused by misuse of products, delays outside our reasonable control, or issues caused by inaccurate information supplied by the customer. This does not limit any rights that cannot be excluded under Australian law.

Changes to these terms

We may update these terms from time to time. The version published on this page applies at the time you use the website or place an order.

Governing law

These terms are governed by the laws of Queensland and Australia, where applicable.