Privacy Policy

Privacy Policy

This Privacy Policy explains how Wattle & Paws collects, uses and protects personal information when you browse our website, contact us or place an order.

Information we collect

We may collect your name, email address, phone number, billing and delivery address, order details, payment confirmation details, customer service messages, website usage information, device information, cookies and marketing preferences.

How we use information

We use personal information to process orders, arrange delivery, provide customer support, manage returns and refunds, send order updates, improve the website, prevent fraud, comply with legal obligations and, where you have opted in, send marketing communications.

Payments

Payments are processed through secure third-party payment providers. Wattle & Paws does not intentionally store full card numbers on our own systems.

Shopify and service providers

Our store is hosted on Shopify. We may share information with Shopify, payment providers, delivery partners, fulfilment partners, email service providers, analytics tools, customer support tools and other service providers as needed to operate the store.

Cookies and analytics

Our website may use cookies and similar technologies to keep the store working, remember preferences, analyse traffic and support marketing or advertising features. You can manage cookies through your browser settings, although some site functions may not work properly if cookies are disabled.

Marketing

If you subscribe to marketing emails, you can unsubscribe using the link in an email or by contacting us. Transactional emails about orders, delivery and customer service may still be sent where needed.

Disclosure outside Australia

Some service providers may store or process information outside Australia. We take reasonable steps to work with reputable providers and protect personal information.

Access and correction

You can contact us to request access to, or correction of, personal information we hold about you. We may need to verify your identity before responding.

Security and retention

We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access. We keep information for as long as reasonably needed for orders, customer service, legal, accounting and business purposes.

Questions or complaints

If you have a privacy question or complaint, contact hello@wattleandpaws.com. We will review your message and respond as soon as reasonably possible.

Changes to this policy

We may update this policy from time to time. The latest version will be published on this page.