Contact

We’re here to help

Questions about a product, an order or delivery? Send us a message using the contact form below, or email hello@wattleandpaws.com.

Please include your order number when contacting us about an existing order.

Support response time

We usually respond within 1–2 business days, Monday to Friday AEST. During busy periods, supplier checks or delivery investigations may take a little longer.

Before you contact us

You may find a quick answer in our Frequently Asked Questions, Shipping Information, Returns & Refunds or Track Your Order pages.

Wattle & Paws is an Australian online pet store. Our terms are governed by Queensland and Australian law where applicable.